VCS SOCIAL CARE LOGIC logoVCS SOCIAL CARE LOGIC

The operational platform built from lived experience.

Owned and operated by Vera Chilly Consultancy Services Limited
ICO-Registered Data Controller Registration Number ZA276644

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VCS SOCIAL CARE LOGIC: Terms of Service

These Terms govern your access to and use of the VCS SOCIAL CARE LOGIC platform.

Version 1.0 · Effective 1 September 2026

1. About these terms

These terms apply to every organisation and professional who subscribes to VCS SOCIAL CARE LOGIC, supplied by Vera Chilly Consultancy Services Limited. By subscribing you accept them on behalf of your organisation.

2. Setup fees

A one-off setup fee is payable before your system is unlocked. Setup fees are paid by bank transfer and are non-refundable once paid.

  • Independent professionals, floating support, transition care, domiciliary care: £1,500
  • Supported accommodation, supported living, residential homes: £2,500
  • Children's homes: £3,500

3. Demo discounts

  • Sign up straight after your demo and you receive 20% off.
  • Sign up within 72 hours of your demo and you receive 10% off.
  • The discount closes permanently 72 hours after the demo.
  • Premium modules are half price for the first 12 months on quarterly or annual terms.
  • Monthly subscriptions pay the full premium module price.

4. Subscriptions

  • No contract. You can cancel at any time.
  • No refunds. Setup fees and subscriptions are non-refundable.
  • One month is paid in advance.
  • The system locks automatically at 12:00am on the expiry date.
  • Subscriptions can be monthly, quarterly or annual.
  • Add-ons can be added or cancelled at any time.

5. Payment

  • Setup fees are paid by bank transfer. The system unlocks once the payment is confirmed.
  • Subscriptions and add-ons are paid by card through Stripe, which handles billing, renewals and locking automatically.

6. Locking and access

If a subscription is not renewed, the system locks automatically at 12:00am on the expiry date. Your records are retained and nothing is deleted because of a lock. Access is restored as soon as payment is received.

7. Acceptable use and intellectual property

VCS SOCIAL CARE LOGIC, including its design, wording, templates, workflows and reports, is protected intellectual property. You may use it to run your own service. You may not copy it, recreate it, resell it, extract it automatically, or share access with anyone outside your organisation.

  • System Guard monitors behaviour that suggests copying, scraping, bulk exporting or attempts to pass permission boundaries.
  • Concerns are recorded, shown to you at the time and sent to your assigned administrators.
  • Three recorded concerns lead to a temporary lock and an administrator review.
  • Repeated concerns are escalated to a security review and may end your subscription.

8. Data protection

You remain the data controller for the records you hold in VCS SOCIAL CARE LOGIC. VCS SOCIAL CARE LOGIC processes them on your instruction under the data processing agreement, and organisations are strictly separated from one another.

9. Cancellation

There is no contract period and you can cancel at any time. Your access continues until the end of the period you have paid for. Fees already paid are not refunded.

10. Changes

We may update these terms and will tell subscribers in advance of any change that affects fees or access.

In plain English

VCS SOCIAL CARE LOGIC is provided for regulated care providers and independent professionals. By using the platform, you agree to:

  • keep your login details secure
  • use the system responsibly
  • follow your regulatory obligations
  • maintain accurate records
  • respect confidentiality
  • comply with safeguarding and governance expectations

Misuse

Misuse of the platform may result in access being restricted or removed. These terms ensure safe, accountable and compliant use of VCS SOCIAL CARE LOGIC.

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the VCS SOCIAL CARE LOGIC platform (“the Service”). By creating an account, accessing the system, or using any VCS SOCIAL CARE LOGIC features, you agree to these Terms.

2. Definitions

  • “Provider”: any organisation delivering regulated or semi-regulated care (CQC, Ofsted, Supported Accommodation, Home Office licensed, or similar).
  • “Professional”: any independent practitioner using the Independent Professionals Portal.
  • “User”: any authorised staff member, manager, Nominated Individual, Registered Manager, Responsible/Registered Service Manager, or professional accessing the system.
  • “We/Us/Our”: VCS SOCIAL CARE LOGIC.

3. Eligibility

You must be a registered organisation or professional operating within the UK care sector. You must ensure all users are authorised and trained.

4. Use of the Service

You agree to:

  • Use the system lawfully and ethically.
  • Maintain confidentiality of login credentials.
  • Ensure data entered is accurate and compliant.
  • Follow all regulatory obligations (CQC, Ofsted, Home Office, local authority requirements).

5. Subscription and billing

  • Monthly subscription.
  • No setup fees.
  • No long-term contracts.
  • Cancel anytime with 30-day notice.
  • Pricing as published on the VCS SOCIAL CARE LOGIC website.

6. Data ownership

Providers and professionals retain ownership of all data they upload. VCS SOCIAL CARE LOGIC acts as a secure processor.

7. System availability

We aim for continuous availability but may perform maintenance or updates. We are not liable for downtime caused by external factors.

8. Compliance responsibilities

VCS SOCIAL CARE LOGIC supports compliance but does not replace regulatory duties. Providers remain responsible for meeting CQC, Ofsted, Home Office and local authority requirements.

9. Termination

You may terminate with 30-day notice. We may suspend accounts for misuse, unlawful activity, or breach of these Terms.

10. Liability

We are not liable for regulatory outcomes, inspection ratings, or decisions made by external authorities.

11. Changes to Terms

We may update these Terms. Continued use constitutes acceptance.

Security policy for external AI and connectors

This policy protects VCS SOCIAL CARE LOGIC's regulated data, intellectual property and system integrity by preventing any unauthorised AI system, automation tool, connector or integration from accessing, extracting or interacting with VCS SOCIAL CARE LOGIC.

1. Prohibition of external AI access

No external AI system may access, connect to, or interact with VCS SOCIAL CARE LOGIC under any circumstances. Any attempt to connect an AI system to VCS SOCIAL CARE LOGIC is strictly prohibited.

  • Assistant and chatbot services, including Claude, ChatGPT, Gemini and Perplexity
  • Large language model browser extensions
  • Automated agents and AI-powered scrapers
  • Any tool capable of reading or extracting screen content

2. Prohibition of external connectors and automation tools

VCS SOCIAL CARE LOGIC does not support generic connectors or auto-sync tools. Only integrations explicitly authorised in writing by VCS SOCIAL CARE LOGIC may be used.

  • Zapier, Make.com, n8n and similar automation platforms
  • Power Automate, unless explicitly authorised in writing
  • API aggregators and browser automation tools
  • Data extraction bots and web scrapers

3. No public API access

VCS SOCIAL CARE LOGIC's interfaces are private and protected by strict authentication, role-based access control, IP allowlisting and private network boundaries. No user, organisation or external system may expose, share or attempt to bypass these controls.

4. No automated data extraction

All automated extraction is classified as misuse.

  • Scraping data or mirroring screens
  • Exporting restricted content or capturing interface components
  • Bypassing permissions
  • Replicating VCS SOCIAL CARE LOGIC workflows or templates

5. No sharing of credentials or secrets

Users must not share login credentials, keys, database connection strings, administrative addresses or screenshots of protected screens with any external AI system, automation tool or third party.

6. System Guard enforcement

System Guard monitors for scraping behaviour, automated extraction, repeated copying, screenshot attempts, connector-like activity and permission boundary violations. It may issue warnings, mandatory training, temporary account locks or permanent access restrictions. All events are logged in the Security Centre.

7. Breach consequences

  • Immediate account suspension
  • Termination of subscription
  • Reporting to commissioning authorities
  • Reporting to regulatory bodies
  • Legal action where applicable

8. Approved integrations

Only integrations explicitly authorised in writing by VCS SOCIAL CARE LOGIC are permitted, such as Stripe for billing, email delivery services and document storage services. No other integrations are allowed.

9. Acceptance of policy

By using VCS SOCIAL CARE LOGIC, the user agrees to comply with this policy. Any breach constitutes misuse of the system.

System Guard enforcement clause

VCS SOCIAL CARE LOGIC uses System Guard, an automated security and misuse-detection system designed to protect regulated data, intellectual property and system integrity.

What System Guard monitors

System Guard continuously monitors user behaviour for:

  • Copying or replication of protected screens
  • Screenshot attempts
  • Automated extraction or scraping
  • Connector-like activity
  • Export anomalies
  • Navigation patterns indicating unauthorised access
  • Attempts to bypass permissions or role boundaries

Enforcement actions

If System Guard detects unusual or prohibited behaviour, the following enforcement actions may occur:

  • Strike 1 — Warning. A security alert is issued and logged.
  • Strike 2 — Strong warning and mandatory training. The user must complete the Safe Use & IP Protection training module.
  • Strike 3 — Temporary account lock. The account is locked pending administrative review.

Reserved rights

VCS SOCIAL CARE LOGIC reserves the right to restrict, suspend or terminate access if misuse continues or if behaviour presents a security risk.

All System Guard events are logged in the Security Centre and may be shared with commissioning authorities or regulators where required.

Regulator-grade data protection statement

VCS SOCIAL CARE LOGIC is a regulated platform designed for safeguarding, compliance, inspection readiness and operational governance. All data processed within VCS SOCIAL CARE LOGIC is protected under strict security, privacy and regulatory controls.

VCS SOCIAL CARE LOGIC ensures

  • Full tenant isolation — providers cannot access each other's data
  • Role-based access control — inspectors, commissioners, Home Office officers and national users receive strictly limited, read-only views
  • No unauthorised integrations — external AI systems, automation tools, connectors and scrapers are prohibited
  • Audit chain integrity — all actions are logged in an immutable audit trail
  • System Guard protection — misuse detection prevents copying, scraping, screenshotting and unauthorised extraction
  • Secure billing and identity — MFA, private networks and controlled access to sensitive functions
  • Compliance with statutory duties — safeguarding, workforce governance, inspection frameworks and sponsor licence obligations

VCS SOCIAL CARE LOGIC does not permit

  • External AI access
  • Automated extraction
  • Unauthorised connectors
  • Sharing of credentials
  • Bypassing permissions
  • Exporting restricted data

Breach

Any breach may result in suspension, termination, or reporting to commissioning authorities, regulators or the Home Office.